Glad you're up andrunning again!
My Verizon experience today:
I went to the Glen Burnie Verizon store just to get a car charger for my company phone. I stood in line to pay for a few minutes when I was asked what my number was.
My number? My phone number?
No.
Apparently you need a number to get waited on. I just wanted to pay for the damned charger......I put on my Epic Beard Man face
and they rang me up pretty quickly.