[drichitt]

Have you swapped out the rice? If you end up getting a new phone, I think Verizon has a 15, or 30, day policy where you can return it if you are not happy with the phone. I have been through the same crap at a Verizon store looking for help. Don't count on much advice when you finally do get someone. You might want to check out all of the Verizon phones online before you go into the store. That way you can compare all of the features and see what your cost will be. I even like the idea of 'ordering in' and just skip the store routine. Good luck....Don